We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please be advised that we are unable to take returns on products not purchased online at www.the-wisp.c.uk. If you purchased a product at one of our authorised retailers, please contact them directly. To start a return, you can contact us at info@the-wisp.co.uk. Please note that returns will need to be sent to the following address: If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Return shipping costs are the responsibility of the customer and are non-refundable. Should you receive a refund, the cost of return shipping (£3.50) will be deducted from it. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@the-wisp.co.uk.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Please note that we will be unable to accept returns of sealed goods for health protection or hygiene reasons if the seal has been opened by you after delivery. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@the-wisp.co.uk